We want you to be completely satisfied with your purchase. Since Bodie’s Wholesale Balloons Ltd is a trade-only wholesaler supplying bulk goods, our returns and refund guidelines are structured differently from standard retail shops. Please review our policy below regarding cancellations, returns, and defective items.

1. Return of Non-Defective Items

If you have ordered items in error or changed your mind, you can return them to us under the following strict conditions:

• You must notify us of your intent to return the items within 14 days of delivery.
• All returned items must be unopened, in their original manufacturing packaging, and in completely resalable condition.
• Return shipping costs for non-defective items are the sole responsibility of the customer.

2. Defective or Damaged Balloons

Latex and foil balloons can occasionally have manufacturing flaws. If you receive a product with a manufacturing defect:

Please contact our support team at info@bodies-balloons.co.uk with your order number, SKU code, and photographic evidence of the defect. Defective claims must be reported within 14 days of receipt. We will gladly issue a store credit, refund, or shipping replacement for verified defective items.

3. Non-Returnable Products

For safety, hygiene, and logistical reasons, we cannot accept returns for:

• Any balloon packets that have been opened or partially used.
• Custom-printed balloons or custom event orders tailored specifically for your business.
• Balloons that have been popped, over-inflated, or damaged during your inflation process.

4. Refund Processing

Once we receive and inspect your returned items at our Glasgow warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed directly to your original payment method within 5–7 working days.