Your Balloon Queries Answered
Customer Support: Assistance with orders, shipping, returns, and more.
Got questions? We’re here to help!
Check out our FAQs for quick answers. If you can’t find what you need, our support team is ready to assist you.
How do I track my shipment?
Tracking your shipment is simple! Once dispatched, you will receive an email with a tracking number. Click the number or enter it on our tracking page for real-time updates.
What is your return policy?
We offer easy returns within 30 days. Items must be unused and in original packaging. Contact support to initiate a return.
How long does shipping take?
We know you’re eager to get your balloons! Standard shipping within the U.S. takes 3-5 business days. Times may vary based on availability and location.
Do you ship internationally?
Yes, we ship internationally! While shipping times vary by location, please be aware of potential customs fees and duties.
Reach Out to Sempertex for Excellent Customer Service
188 Hood Avenue
Los Angeles, CA 90001
(213) 555-7890
info@sempertex.com